{"id":260,"date":"2022-01-31T12:37:42","date_gmt":"2022-01-31T12:37:42","guid":{"rendered":"http:\/\/dev.awpages.bg.cm\/?page_id=260"},"modified":"2025-10-02T07:23:03","modified_gmt":"2025-10-02T07:23:03","slug":"support","status":"publish","type":"page","link":"https:\/\/www.awardspace.com\/contacts\/support\/","title":{"rendered":"Support Department"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.22.2″ _module_preset=”default” background_color=”#d9d9f9″ z_index=”12″ custom_margin=”15px||||false|false” custom_margin_tablet=”50px||||false|false” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px|0px|false|false” custom_padding_phone=”0px||0px|0px|false|false” global_module=”69238″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.23″ _module_preset=”default” max_width=”1400px” custom_padding=”5px||5px||true|false” custom_padding_tablet=”” custom_padding_phone=”” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Main Contacts Page<\/a>Sales<\/a>Support Department<\/a>Report Abuse<\/a><\/div>\n

[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_enable_color=”off” background_enable_image=”off” background_position=”top_center” background_blend=”overlay” background_enable_pattern_style=”on” background_pattern_style=”cubes” background_pattern_color=”rgba(53,100,255,0.07)” background_pattern_transform=”flip_vertical|invert” background_pattern_size=”custom” custom_margin=”-100px||||false|false” custom_margin_tablet=”0px||||false|false” custom_margin_phone=”0px||||false|false” custom_margin_last_edited=”on|phone” custom_padding=”10%||7%||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” width_tablet=”90%” width_phone=”95%” width_last_edited=”on|phone” module_alignment=”center” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title meta=”off” featured_image=”off” _builder_version=”4.22.2″ _module_preset=”default” text_orientation=”center” global_module=”69220″ global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Section” module_id=”usCs” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#f9fafe” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.22.1″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”2%|2%|2%|2%|true|true” custom_padding_tablet=”2%|2%|2%|2%|true|true” custom_padding_phone=”4%|4%|4%|4%|true|true” custom_padding_last_edited=”on|phone” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ box_shadow_vertical=”6px” box_shadow_blur=”20px” box_shadow_spread=”-6px” global_colors_info=”{}” border_width_all__hover_enabled=”on|hover”][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” header_text_align=”left” header_2_text_align=”left” header_2_font_size=”23px” global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop”]<\/p>\n

t<\/span> F.A.Q.<\/h2>\n

Due to the long years of providing hosting services, we\u2019ve been able to foresee most of the questions and technical or general issues you might have.<\/p>\n

Thus, we\u2019ve created a rich F.A.Q. section. Before filing a ticket, please make sure, you\u2019ve checked our F.A.Q. page. The chances are that the solution you are looking for is already covered there.<\/p>\n

Read the F.A.Q.<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”2%|2%|2%|2%|true|true” custom_padding_tablet=”2%|2%|2%|2%|true|true” custom_padding_phone=”4%|4%|4%|4%|true|true” custom_padding_last_edited=”on|phone” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ box_shadow_vertical=”6px” box_shadow_blur=”20px” box_shadow_spread=”-6px” global_colors_info=”{}” border_width_all__hover_enabled=”on|hover”][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” header_text_align=”left” header_2_text_align=”left” header_2_font_size=”23px” locked=”off” global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop”]<\/p>\n

p<\/span> Additional Information<\/h2>\n

In the general F.A.Q. section you can find answers to specific problems. In the Hosting Control Panel, we\u2019ve created user manual-like information sections. There you\u2019ll find descriptive information about most of the features of a Hosting Service.<\/p>\n

Each of the features could have from one to three informational tabs. You can expect Video Tutorials, Section Information, and additional F.A.Q. To get to this information, you have to be logged in your account.
\n
\nLog In<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”2%|2%|2%|2%|true|true” custom_padding_tablet=”2%|2%|2%|2%|true|true” custom_padding_phone=”4%|4%|4%|4%|true|true” custom_padding_last_edited=”on|phone” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ box_shadow_vertical=”6px” box_shadow_blur=”20px” box_shadow_spread=”-6px” global_colors_info=”{}” border_width_all__hover_enabled=”on|hover”][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” header_text_align=”left” header_2_text_align=”left” header_2_font_size=”23px” locked=”off” global_colors_info=”{}” border_color_all__hover_enabled=”on|desktop”]<\/p>\n

\uf1cd<\/span> Trouble Tickets<\/h2>\n

If you can\u2019t find the solution to the issue you are going through, don\u2019t you hesitate to file a ticket! We\u2019ll contact you in the next hour. Guaranteed!<\/p>\n

If you experience hardship when trying to enter your account, please contact us via chat. To do this just click the button on the right side of the page.<\/p>\n

File a Ticket<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”file-ticket” _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.2″ _module_preset=”default” header_2_text_align=”center” global_colors_info=”{}”]<\/p>\n

How to File a Trouble Ticket<\/h2>\n

[\/et_pb_text][dipl_timeline global_timeline_icon_color=”#edf0ff” global_icon_fill_color=”#3564ff” timeline_bar_color=”#edf0ff” timeline_bar_fill_color=”#3564ff” _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][dipl_timeline_item timeline_title=”1. Log into your Hosting Control Panel” use_timeline_icon=”on” select_timeline_icon=”?||divi||400″ _builder_version=”4.22.2″ _module_preset=”default” global_timeline_header_font=”|700|||||||” background_color=”#edf0ff” background_enable_color=”on” background_enable_pattern_style=”on” background_pattern_style=”inverted-chevrons” background_pattern_color=”#E02B20″ border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

Choose the Log In element on the main menu of our website<\/p>\n

[\/dipl_timeline_item][dipl_timeline_item timeline_title=”2. Open Trouble Ticket Section” use_timeline_icon=”on” select_timeline_icon=”;||divi||400″ _builder_version=”4.22.2″ _module_preset=”default” global_timeline_header_font=”|700|||||||” background_color=”#edf0ff” background_enable_color=”on” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

<\/p>\n

Hover over the section Support Center and then from the menu click on Trouble Tickets.<\/p>\n

[\/dipl_timeline_item][dipl_timeline_item timeline_title=”3. Submit Trouble Ticket” use_timeline_icon=”on” select_timeline_icon=”||divi||400″ _builder_version=”4.22.2″ _module_preset=”default” global_timeline_header_font=”|700|||||||” background_color=”#edf0ff” background_enable_color=”on” border_radii=”on|15px|15px|15px|15px” global_colors_info=”{}”]<\/p>\n

\u00a0<\/p>\n

When you are ready with your query to our Support Team you must click on the button Submit Ticket<\/p>\n

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I\u2019ve filed a ticket, now what?<\/h2>\n

Once you\u2019ve submitted a query, the system will automatically send you an email with a unique ticket number logged on queue inside the ticket system and is waiting for technical support attention.<\/p>\n

Using your ticket number you can check the status of your problem inside your Control Panel.<\/p>\n

In the next hour, you\u2019ll hear from us. To streamline the communication process between you and our Support Team, please do not open more than one trouble ticket per problem.<\/p>\n

If, on the other hand, you are experiencing multiple issues, please send a separate trouble ticket regarding each one. Once a particular item is solved through a trouble ticket, please do not ask for help on different topics inside the same ticket, rather open a new one.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”60px||60px||true|false” global_module=”1173″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ disabled_on=”off|off|off” module_id=”faqSct” _builder_version=”4.22.1″ _module_preset=”default” max_width=”1020px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb use_icon=”on” font_icon=”||divi||400″ icon_color=”#3564ff” image_icon_background_color=”rgba(53,100,255,0.34)” icon_placement=”left” image_icon_width=”45px” _builder_version=”4.16″ _module_preset=”default” image_icon_custom_padding=”5%|10%|5%|10%|true|true” animation=”off” border_radii_image=”on|10px|10px|10px|10px” global_colors_info=”{}”][\/et_pb_blurb][et_pb_text _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

24\/7 real-time support<\/h2>\n

AwardSpace is among the highest-rated technical support in web hosting.<\/p>\n

We’re here 24 hours a day, every day of the week, including holidays.<\/p>\n

[\/et_pb_text][et_pb_blurb title=”Help from experts” use_icon=”on” font_icon=”||fa||900″ icon_color=”#3564ff” image_icon_background_color=”rgba(53,100,255,0.34)” icon_placement=”left” image_icon_width=”20px” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h5″ header_font=”|700|||||||” image_icon_custom_padding=”10%|10%|10%|10%|true|true” animation=”off” border_radii_image=”on|5px|5px|5px|5px” global_colors_info=”{}”]<\/p>\n

We do understand how important it is for you to receive help from experts. Thus AwardSpace’s technical support department is made up of people who really do understand hosting. They’ll help you regardless of your technical background.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Consistently high ratings” use_icon=”on” font_icon=”||divi||400″ icon_color=”#3564ff” image_icon_background_color=”rgba(53,100,255,0.34)” icon_placement=”left” image_icon_width=”20px” _builder_version=”4.22.2″ _module_preset=”default” header_level=”h5″ header_font=”|700|||||||” image_icon_custom_padding=”10%|10%|10%|10%|true|true” animation=”off” border_radii_image=”on|5px|5px|5px|5px” global_colors_info=”{}”]<\/p>\n

We are constantly striving towards the highest rating. Thus, our support team is consistently receiving high evaluations. We love helping our customers succeed.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Here for you” use_icon=”on” font_icon=”||divi||400″ icon_color=”#3564ff” image_icon_background_color=”rgba(53,100,255,0.34)” icon_placement=”left” image_icon_width=”20px” _builder_version=”4.16″ _module_preset=”default” header_level=”h5″ header_font=”|700|||||||” image_icon_custom_padding=”10%|10%|10%|10%|true|true” animation=”off” border_radii_image=”on|5px|5px|5px|5px” global_colors_info=”{}”]<\/p>\n

We do understand that a question or an issue might occur at any time, thus our technical support is here for you 24 hours, seven days a week. Including holidays.\u00a0<\/p>\n

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t F.A.Q. Due to the long years of providing hosting services, we\u2019ve been able to foresee most of the questions and technical or general issues you might have. Thus, we\u2019ve created a rich F.A.Q. section. Before filing a ticket, please make sure, you\u2019ve checked our F.A.Q. page. The chances are that the solution you are […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":245,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-260","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport Department - AwardSpace.com<\/title>\n<meta name=\"description\" content=\"Get guaranteed 1-hour response time from AwardSpace's 24\/7 Technical Support team. 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