{"id":13141,"date":"2017-09-14T12:57:22","date_gmt":"2017-09-14T12:57:22","guid":{"rendered":"https:\/\/www.awardspace.com\/?page_id=13141"},"modified":"2024-02-27T13:57:40","modified_gmt":"2024-02-27T13:57:40","slug":"500-unable-service-port-commands","status":"publish","type":"post","link":"https:\/\/www.awardspace.com\/kb\/500-unable-service-port-commands\/","title":{"rendered":"\u201c500 Unable to service PORT commands\u201d error appears when connecting through FTP"},"content":{"rendered":"<p>In this tutorial, we&#8217;re going to provide information regarding the error message <strong>500 Unable to service PORT commands<\/strong>, including ways to fix it.<\/p>\n<p>&nbsp;<\/p>\n<h2>What Does the Error Mean?<\/h2>\n<p>The error message <strong>500 Unable to service PORT commands<\/strong> usually occurs if you attempt to access a folder or upload a file to your server using an <strong>Active<\/strong> FTP data transfer mode.<\/p>\n<p><a class=\"et_pb_lightbox_image\" title=\"unable to service port commands\" href=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-1-1.png\" data-featherlight=\"image\"> <img decoding=\"async\" class=\"size-full wp-image-15434 aw-border-img alignnone\" src=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-1-1.png\" alt=\"500 Unable to service PORT commands 1\" \/> <\/a><\/p>\n<p>By default, FTP may run in two modes &#8211; <strong>Active<\/strong> and <strong>Passive<\/strong>. Active mode is not currently supported on our Shared hosting platform, as it is considered less secure and reliable. So, any attempt to access a directory or manipulate data in active FTP mode will be blocked by the FTP server&#8217;s firewall.<\/p>\n<p>&nbsp;<\/p>\n<h2>How Can I Resolve this Problem?<\/h2>\n<p>In order to resolve the situation and connect to your server properly, you would need to enable <u>Passive data transfer mode<\/u> in your FTP software application.<\/p>\n<p>Below you&#8217;ll find illustrated instructions on how to enable Passive mode in some of the most used FTP software applications (such as FileZilla, Cyberduck, CoffeeCup, and Dreamweaver).<\/p>\n<p>&nbsp;<\/p>\n<h3>Configuring Passive Mode in FileZilla<\/h3>\n<p>You can follow these simple instructions to enable Passive Mode in FileZilla:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Launch FileZilla.<\/li>\n<li>Open the <strong>Edit<\/strong> menu and click <strong>Settings&#8230;<\/strong>.<\/li>\n<li>In the left pane, select <strong>FTP<\/strong>.<\/li>\n<li>Switch the Transfer Mode from <strong>Active<\/strong> to <strong>Passive (recommended)<\/strong>.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><a class=\"et_pb_lightbox_image\" title=\"unable to service port commands\" href=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-2.png\" data-featherlight=\"image\"> <img decoding=\"async\" class=\"size-full wp-image-15434 aw-border-img alignnone\" src=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-2.png\" alt=\"500 Unable to service PORT commands 2\" \/> <\/a><\/p>\n<p>Once you have made the necessary corrections, press <strong>OK<\/strong> and retry the connection.<\/p>\n<p>&nbsp;<\/p>\n<h3>Configuring Passive Mode in Cyberduck<\/h3>\n<p>To make your Cyberduck FTP account run in Passive mode:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Start Cyberduck.<\/li>\n<li>Open the <strong>File<\/strong> menu and select <strong>Open Connection<\/strong>.<\/li>\n<li>Next, click on the <strong>More Options<\/strong> button.<\/li>\n<li>Change the <strong>Connect Mode<\/strong> setting from <strong>Default<\/strong> to <strong>Passive (PASV)<\/strong>.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><a class=\"et_pb_lightbox_image\" title=\"unable to service port commands\" href=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-3.png\" data-featherlight=\"image\"> <img decoding=\"async\" class=\"size-full wp-image-15434 aw-border-img alignnone\" src=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-3.png\" alt=\"500 Unable to service PORT commands 3\" \/> <\/a><\/p>\n<p>Press <strong>Connect<\/strong> and retry establishing an FTP connection.<\/p>\n<p>&nbsp;<\/p>\n<h4>Configuring Passive Mode in CoffeeCup<\/h4>\n<p>To enable Passive mode in CoffeeCup, perform the following actions:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Launch CoffeeCup.<\/li>\n<li>Open the <strong>File<\/strong> menu and select <strong>Manage Servers<\/strong>.<\/li>\n<li>Next, click on the <strong>green plus<\/strong> icon.<\/li>\n<li>Mark the <strong>Passive Mode<\/strong> checkbox.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><a class=\"et_pb_lightbox_image\" title=\"unable to service port commands\" href=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-4.png\" data-featherlight=\"image\"> <img decoding=\"async\" class=\"size-full wp-image-15434 aw-border-img alignnone\" src=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-4.png\" alt=\"500 Unable to service PORT commands 4\" \/> <\/a><\/p>\n<p>Press <strong>Connect<\/strong>, and then try to reconnect to your FTP server.<\/p>\n<p>&nbsp;<\/p>\n<h4>Configuring Passive Mode in Dreamweaver<\/h4>\n<p>You can configure Passive Mode in a Dreamweaver FTP client program in five easy steps:<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li>Start Dreamweaver.<\/li>\n<li>Open the <strong>Site<\/strong> menu and choose <strong>Manage Sites<\/strong>.<\/li>\n<li>Select the <strong>Servers<\/strong> tab and click on your existing AwardSpace FTP profile (account).<\/li>\n<li>Click <strong>More Options<\/strong> and select the checkbox <strong>Use Passive FTP<\/strong>.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p><a class=\"et_pb_lightbox_image\" title=\"unable to service port commands\" href=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-5.png\" data-featherlight=\"image\"> <img decoding=\"async\" class=\"size-full wp-image-15434 aw-border-img alignnone\" src=\"\/wp-content\/uploads\/2018\/02\/500-unable-service-port-commands-5.png\" alt=\"500 Unable to service PORT commands 5\" \/> <\/a><\/p>\n<p>Click <strong>Save<\/strong>, and then re-attempt to establish a connection.<\/p>\n<p>&nbsp;<\/p>\n<h3>Am I Able to Use Passive Mode in Windows FTP (FTP.exe)?<\/h3>\n<p>Unfortunately, the Microsoft built-in FTP tool does not support passive FTP data transfers. As a result, you won&#8217;t be able to establish an FTP connection to our server or transfer files via FTP.exe.<\/p>\n<p>Therefore, we highly recommend that you use an FTP client program for migrating your website data. Information on how to use and configure an FTP client program can be found on our <a href=\"\/kb\/ftp-connection-settings\/\">FTP Connection Settings<\/a> page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this tutorial, we&#8217;re going to provide information regarding the error message 500 Unable to service PORT commands, including ways to fix it. &nbsp; What Does the Error Mean? The error message 500 Unable to service PORT commands usually occurs if you attempt to access a folder or upload a file to your server using [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":33819,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[65],"tags":[],"class_list":["post-13141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ftp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>500 Unable to service PORT commands | AwardSpace.com<\/title>\n<meta name=\"description\" content=\"In this tutorial, we\u2019re going to provide information regarding the error message &quot;500 Unable to service PORT commands&quot;, including ways to fix it.\" \/>\n<meta name=\"robots\" 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